In 2016, Product Safety Australia launched a major recall covering the two-prong plug portion of the Apple AC power supply (wall plug adapters). Apple determined that the two-prong AC wall adapters designed for, amongst other countries, Australia and New Zealand may break and create a risk of electrical shock if touched.

We still come across this power adapters almost every week during our testing and tagging. We recommend our customers to take those adapters to the closed Apple store for a free exchange.

These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices and were also included in the Apple World Travel Adapter Kit.

The affected adapters can be identified with a 4 or 5 characters or no characters on the inside of the slot where it attaches to an Apple power adapter:

Customers should stop using affected adapters and exchange them at no charge for a newly redesigned model that is currently shipping.

Visit http://www.apple.com/au/support/ac-wallplug-adapter/ for information about how to identify the affected adapters and the exchange process. Fill out a web form with their shipping address, email and product serial number and Apple will send you the new adapter.

You can also visit an Apple Retail or an Apple Authorised Service Provider location to exchange the affected adapters.

To this day we still come across these adapters in schools, offices and factories while testing and tagging.