Serving Illawarra and Greater Sydney Test & Tag

Source: Product Safety Australia

HP PPS Australia Pty Ltd — Internal Battery for HP Laptop Computers

PRA No. 2018/16509

Date published: 18 Feb 2018

Campaign number: EMU

Product description

Certain internal battery pack(s) installed in the following Notebook Computers:

HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series)

HP x360


HP Pavilion x360

HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations


Many of these batteries are internal and not visible when looking at the laptop. Affected batteries can be identified by visiting the HP website at https://batteryprogram687.ext.hp.com/ (link is external)


HP Laptop and Battery Photo

Identifying features

The battery packs have a CT: code with embedded information that can be decoded by HP. The first characters of the unique number of a potentially affected battery will be 6GAVV, 6EZPC, 6FDWN, 6EZZE, 6EZZF, 6EVXH, 6ETGL, 6FSRV, 6FWBF or 6FWBH.

What are the defects?

The affected batteries have the potential to overheat.

What are the hazards?

Risk of fire and burn hazard.

What should consumers do?

Go to the HP Battery recall website at www.hp.com/go/batteryprogram2018 (link is external) and follow the instructions to validate your battery. If the validation process indicates that your battery is affected, cease use of the battery immediately. HP will provide replacement battery services for each verified, affected battery, at no cost.

Note: Batteries affected by this recall should immediately be put into ”Battery Safe Mode”. You may continue to use your notebook on “Battery Safety Mode”, by connecting the notebook to a HP power adaptor.

For further information on this recall, go to the HP Battery Recall website at www.hp.com/go/batteryprogram2018 (link is external) and select 'Contact Us' or phone 13 10 47.


HP PPS Australia Pty Ltd

Traders who sold this product

Computer retailers

Where the product was sold


Dates available for sale

1 December 2015 - 31 December 2017

Recall advertisements and supporting documentation

Recall notice ad - HP Laptop Batteries.pdf (283.07 KB)

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If you own an Apple Mac, iPhone, iPod or iPad, there is a big chance you're affected with the power adapter recall.

To check if your adapter is affected, please click here, Product Safety Australia

Please note that you don't have to visit an Apple Store or retailer to get your replacement. You can obtain a free replacement through this link and have it send by mail: Click here

Apple wall adapter recall

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