Source: Product Safety Australia
HP PPS Australia Pty Ltd — Internal Battery for HP Laptop Computers
PRA No. 2018/16509
Date published: 18 Feb 2018
Campaign number: EMU
Certain internal battery pack(s) installed in the following Notebook Computers:
HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series)
HP ENVY m6
HP Pavilion x360
HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations
Many of these batteries are internal and not visible when looking at the laptop. Affected batteries can be identified by visiting the HP website at https://batteryprogram687.ext.hp.com/ (link is external)
HP Laptop and Battery Photo
The battery packs have a CT: code with embedded information that can be decoded by HP. The first characters of the unique number of a potentially affected battery will be 6GAVV, 6EZPC, 6FDWN, 6EZZE, 6EZZF, 6EVXH, 6ETGL, 6FSRV, 6FWBF or 6FWBH.
The affected batteries have the potential to overheat.
Risk of fire and burn hazard.
Go to the HP Battery recall website at www.hp.com/go/batteryprogram2018 (link is external) and follow the instructions to validate your battery. If the validation process indicates that your battery is affected, cease use of the battery immediately. HP will provide replacement battery services for each verified, affected battery, at no cost.
Note: Batteries affected by this recall should immediately be put into ”Battery Safe Mode”. You may continue to use your notebook on “Battery Safety Mode”, by connecting the notebook to a HP power adaptor.
For further information on this recall, go to the HP Battery Recall website at www.hp.com/go/batteryprogram2018 (link is external) and select 'Contact Us' or phone 13 10 47.
HP PPS Australia Pty Ltd
Traders who sold this product
Where the product was sold
Dates available for sale
1 December 2015 - 31 December 2017
Recall advertisements and supporting documentation
If you own an Apple Mac, iPhone, iPod or iPad, there is a big chance you're affected with the power adapter recall.
To check if your adapter is affected, please click here, Product Safety Australia
Please note that you don't have to visit an Apple Store or retailer to get your replacement. You can obtain a free replacement through this link and have it send by mail: Click here